6 min read

A few years ago, I wrote a blog called “The Rise of Digital Customer Experience,” in which I boldly predicted that digital customer experience (DCX) would be the most important function in your company for the next decade. What sounded hyperbolic...

2 min read

A centralized resource center is now available at Cisco.com, purpose-built to empower you with the tools, knowledge, and community you need on your schedule, and on your terms.

4 min read

Celebrating 10 years of Cisco Lifecycle Advantage: empowering partners with digital and AI-driven journeys to deliver customer success, streamline renewals, and drive innovation for the next decade.

3 min read

A reflection of the milestones and achievements of this vibrant community

3 min read

The customer success landscape is shifting to digital-first. Cisco empowers partners with tools for scalable success, focusing on proactive, personalized, and predictive strategies through digital engagements and Lifecycle Advantage program enhancements.

6 min read

Digital customer experience is one of the most important differentiators for your business. How do you build a great DCX, one that meets your customers’ needs and builds a sustained competitive advantage for your company over the next ten years? Here’s what we’ve done at Cisco.

4 min read

I checked in with two Cisco Partner leaders in the Americas to learn how Cisco partners are scaling their recurring revenue business by leading with a digital renewals strategy. Here are a few highlights:

4 min read

To get some perspective on where we are in scaling customer success, I recently sat down with two exceptional leaders in the Americas Partner and CX Organizations – Jennifer Craine and Matt Brady.

2 min read

Customers want to enjoy the value of our solutions without the complexities. So we need to make things easy for them by providing a simple digital end-to-end experience that eases their path to value and is tied to their business outcomes.